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Terms and Conditions

Last updated: 20 May 2026

These Terms and Conditions govern your access to and use of the Best Tobacco Company website at https://besttobaccocompany.co.za and any related pages, forms, content, and digital services operated by Best Tobacco Company, also referred to as "BTC", "we", "us", or "our".

This website is intended for lawful corporate, trade, wholesale, distribution, retailer, regulatory, and business-to-business communication. It is not an online shop and does not sell tobacco products directly to consumers.

Important: this document is a working legal draft. It should be reviewed by a South African attorney before publication, especially because the website concerns regulated tobacco products.

1. Acceptance of these Terms

By accessing or using this website, you agree to these Terms. If you do not agree, you must not use the website.

If you use the website on behalf of a company, retailer, distributor, wholesaler, franchise, forecourt operator, or other organisation, you confirm that you have authority to act for that organisation and to bind it to these Terms.

2. Adult and Trade-Focused Access

This website contains information relating to tobacco products and tobacco trade activity. You must be at least 18 years old to enter or use the website.

By entering the website, submitting an enquiry, or communicating with BTC through the website, you confirm that:

  • you are 18 years or older;
  • you are not accessing the website on behalf of a minor;
  • your enquiry is for lawful business, trade, corporate, wholesale, retail, distribution, supplier, or regulatory purposes;
  • you will not use the website to attempt to purchase tobacco products online as a consumer; and
  • all information you provide is accurate, current, and not misleading.

BTC may restrict, suspend, or refuse access to any person where we reasonably believe the website is being used unlawfully, irresponsibly, or outside its trade-focused purpose.

3. No Online Sale of Tobacco Products

BTC does not sell tobacco products through this website.

The website does not provide a checkout, cart, consumer ordering system, direct-to-consumer delivery service, or online tobacco product sale facility. Any trade enquiry submitted through the website is only an initial communication request. No contract of sale, distribution agreement, agency relationship, credit account, supply obligation, or customer account is created merely by submitting a form or contacting BTC.

All product supply, listing, wholesale, retail, distribution, or trade account discussions remain subject to:

  • legal and regulatory verification;
  • age and business status checks where applicable;
  • BTC's internal approval processes;
  • applicable market, tax, excise, packaging, labelling, advertising, health warning, and tobacco control requirements;
  • written agreement between the parties where required; and
  • BTC's right to refuse any enquiry or proposed business relationship.

4. Responsible Tobacco Communication

The website is designed for adult trade and corporate audiences. Content on the website is not intended to:

  • encourage tobacco use;
  • market tobacco products to minors;
  • provide medical or health advice;
  • suggest that tobacco products are safe;
  • promote unlawful tobacco sales;
  • bypass tobacco advertising, packaging, tax, excise, distribution, or retail laws; or
  • replace professional legal, tax, customs, regulatory, or health advice.

Tobacco products are harmful to health. Users must comply with all applicable laws and regulations in the jurisdictions in which they operate.

5. Website Content

The website may include information about BTC, its history, products, brand positioning, compliance approach, retail and distribution strategy, market commentary, blog articles, trade contact details, and related corporate information.

Although BTC aims to keep website content accurate and current, the content is provided for general trade and informational purposes only. BTC does not warrant that all content is complete, current, error-free, suitable for your specific business, or legally sufficient for your jurisdiction.

Market commentary, pricing examples, retail margin references, industry statistics, blog articles, and strategic observations are provided as general information. They should not be treated as legal, financial, tax, investment, medical, or commercial advice.

6. Product Information

Any product names, images, descriptions, pricing references, retail margin examples, pack information, quality claims, compliance descriptions, or supply-related statements on the website are subject to change without notice.

Product availability, packaging, pricing, recommended retail pricing, margins, distribution footprint, regulatory requirements, labelling, health warnings, and trade terms may vary by market, channel, retailer, distributor, product line, tax period, and applicable law.

No product information on the website creates a binding offer. BTC may amend or withdraw product information at any time.

7. Trade Enquiries and Forms

When you submit a trade enquiry, contact form, email, phone request, or other communication to BTC, you agree that:

  • BTC may use the information to review and respond to your enquiry;
  • BTC may contact you using the details provided;
  • BTC may request additional information to verify your business, role, location, licensing status, or trade suitability;
  • BTC may decline to respond or proceed where an enquiry appears incomplete, unlawful, misleading, high-risk, irrelevant, or outside BTC's business scope; and
  • submitting a form does not guarantee a response, supply relationship, listing, credit facility, appointment, or commercial agreement.

You must not submit false details, impersonate another person, use a third party's information without authority, or submit content that is unlawful, defamatory, abusive, infringing, malicious, or technically harmful.

8. Accounts, Passwords, and Restricted Areas

If BTC later provides restricted trade portals, account access, password-protected materials, distributor materials, order-support tools, or business dashboards, additional terms may apply.

You are responsible for keeping any login credentials confidential and for all activity conducted through your account. You must notify BTC immediately if you suspect unauthorised access.

BTC may suspend or terminate access to restricted areas at any time for security, compliance, legal, or operational reasons.

9. Intellectual Property

All website content, including text, images, designs, layouts, graphics, trade marks, logos, brand names, product names, icons, videos, software, code, documents, downloads, and other materials, belongs to BTC or its licensors unless stated otherwise.

You may view the website for lawful personal, corporate, or trade evaluation purposes. You may not, without BTC's prior written permission:

  • copy, reproduce, republish, scrape, download in bulk, sell, rent, license, distribute, modify, adapt, or publicly display website content;
  • use BTC's trade marks, logos, product names, product images, or brand assets;
  • create misleading associations with BTC;
  • remove copyright, trade mark, or proprietary notices; or
  • use website content in unlawful tobacco advertising, unauthorised marketing, counterfeit activity, or misleading trade communications.

10. Acceptable Use

You may not use the website in a way that:

  • breaches any applicable law or regulation;
  • targets, involves, or markets tobacco products to minors;
  • attempts to purchase tobacco products online as a consumer;
  • interferes with website security or availability;
  • introduces viruses, malware, harmful code, automated scraping, denial-of-service activity, or unauthorised monitoring;
  • attempts to gain unauthorised access to systems, data, forms, or restricted areas;
  • misrepresents your identity, age, business, authority, or trade status;
  • infringes intellectual property, privacy, confidentiality, or other rights;
  • sends spam, unlawful marketing, or unsolicited bulk communications; or
  • damages BTC's reputation, systems, partners, or lawful business interests.

BTC may investigate suspected misuse and may report unlawful activity to regulators, law enforcement, hosting providers, or affected parties.

11. Third-Party Links and Services

The website may link to third-party websites, services, maps, social platforms, analytics providers, embedded media, fonts, scripts, hosting providers, or external resources.

Third-party services are not controlled by BTC. BTC is not responsible for third-party content, availability, security, privacy practices, terms, accuracy, or conduct. You access third-party services at your own risk.

12. Cookies and Website Technologies

The website may use cookies, local storage, session storage, analytics tools, age verification tools, consent tools, security tools, embedded media, and similar technologies. These technologies help operate the website, remember age verification and cookie preferences, improve performance, and understand website usage.

Use of personal information through these technologies is addressed in the Privacy Policy.

13. Disclaimers

The website is provided on an "as is" and "as available" basis. To the fullest extent allowed by law, BTC makes no warranties that:

  • the website will always be available, secure, uninterrupted, or error-free;
  • content will always be accurate, complete, or current;
  • defects will be corrected immediately;
  • the website will be free of viruses or harmful components; or
  • the website will meet your specific business, legal, regulatory, or technical requirements.

Nothing on the website should be treated as a guarantee of product availability, regulatory approval, market performance, profitability, distribution rights, listing approval, or retail outcomes.

14. Limitation of Liability

To the fullest extent allowed by law, BTC will not be liable for any indirect, incidental, special, consequential, punitive, or economic loss arising from your use of, or inability to use, the website. This includes loss of profits, loss of business, loss of data, loss of goodwill, business interruption, regulatory penalties, or missed commercial opportunities.

Where liability cannot legally be excluded, BTC's liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability where the law does not permit exclusion.

15. Indemnity

You agree to indemnify and hold BTC, its directors, employees, contractors, service providers, and lawful representatives harmless from any claim, loss, liability, damage, penalty, cost, or expense arising from:

  • your breach of these Terms;
  • your misuse of the website;
  • false, unlawful, or unauthorised information submitted by you;
  • your breach of tobacco, privacy, advertising, trade, tax, customs, consumer, or other laws;
  • your infringement of any third-party rights; or
  • any business action you take based on website content without obtaining appropriate professional advice.

16. Privacy and Personal Information

BTC processes personal information in accordance with its Privacy Policy and applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 where applicable.

By using the website, you acknowledge that BTC may process personal information as described in the Privacy Policy.

17. Changes to the Website and Terms

BTC may update, suspend, withdraw, or modify the website or any part of it at any time.

BTC may also update these Terms from time to time. The updated version will be posted on the website with a revised "Last updated" date. Continued use of the website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory legal process or consumer protection requirement that applies, disputes relating to these Terms or the website will be dealt with by the courts of competent jurisdiction in South Africa.

19. Contact

For website, legal, privacy, compliance, or trade enquiries, contact BTC through the details published on the Contact page.

Current trade contacts listed on the website:

  • Yaghya Chilwan: Yaghya@besttobaccocompany.co.za, +27 76 789 7989
  • Raaziq Poole: Raaziq@besttobaccocompany.co.za, +27 72 364 6172

Operational details to confirm before publication:

  • Registered legal entity name: [insert full registered company name]
  • Company registration number: [insert registration number]
  • VAT number, if applicable: [insert VAT number]
  • Registered address: [insert registered address]
  • Information Officer: [insert Information Officer name and contact details]